From social distancing, limited capacities, mandatory use of nose masks, and staggered work schedules, the post COVID-19 era appears to be very difficult for both employees and customers. With cases of infected persons on the rise on a daily basis in different parts of the world, it is critical to communicate and follow these safety protocols.
Businesses, whether startups or giants, are faced with new customer expectations and how to push for every stakeholder to respect the rules. In this article, we will be sharing a few tips on how to manage your customer expectations during the post COVID-19 era.
#1. Contactless Payments
During the post COVID-19 era, customers would like to make contactless payments. Customers would not want to touch screens, keypads, not to talk of handling cash. They also want to interact less with your staff members. As such, you need to be prepared to deploy technology to receive payments from your customers.
#2. Social Distancing
Even after the pandemic, people would still comply with the social distancing rule. If customers must visit your office, you need to re-configure your office to respect social distancing.
#3. Improved customer service
In the post COVID-19 era, customers would demand for improved customer service. Therefore, it is crucial for you to deliver improved customer service. Improved customer service would not only attract them to keep coming back, they will become loyal customers.
What customer expectations do you think will be at the front burner in the post COVID-19 era? Let us know in the comment box.